AWS has seen significant recovery from their incident in us-east-1 and bots are joining calls as expected. We apologize for issues that you have experienced as a result of this downtime
Posted Oct 20, 2025 - 14:01 PDT
Update
AWS has identified the root cause of connection issues and have taken additional mitigation steps to aid the recovery
Posted Oct 20, 2025 - 09:30 PDT
Identified
Due to an ongoing AWS service outage, some bots are unable to join sessions in us-east-1 zone. A migration action to reroute traffic is under investigation by our provider.